March | 2009 | Trading Ichimoku

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The Challenge of Print Media

Mar 31, ’09 11:04 AM

The publishing industry continues to face pressure in this environment.

Just today, I received an email from CFO Asia that they are ceasing publication of CFO Asia and CFO China.

I believe this also includes advertising industry and will includes other companies like Google, Yahoo which rely heavily on advertising revenue.

Dear CFO Asia reader,

I hope this letter finds you well. I have some unfortunate news to share: effective March 31, 2009, CFO Asiaand its sister publication CFO China will cease publication. The February/March issue that you have received is our last.

The magazines’ owner, The Economist Group, will continue to conduct CFO-focused conferences in the region. You can also continue to read many of the articles you have been receiving by logging onto www.cfo.com, the website of CFO in the United States. The U.S. and European editions of CFO continue to publish as before.

This is a tough time for print publications, as you well know. I’m proud of what CFO Asia has achieved over the past decade, and I have enjoyed tremendously my two years as part of the Asia editorial team. From the Asian financial crisis to the dotcom boom and right up to today’s economic chaos, we’ve written some great stories and, I hope, helped our readers make sense of Asia’s complex financial scene.

On behalf of the entire CFO Asia team, I would like to sincerely thank you for your dedication and support over the years. I wish you all the best in your career.

Sincerely,

Don Durfee
Editor-in-Chief
CFO Asia and CFO China

Comments Off

U.S. Army Training Support Center’s 300 Agents Rely on RightNow CRM to Provide First-Class Service Worldwide

Mar 28, ’09 2:11 AM

Here’s a good win for RightNow (RNOW).

With this case study, I believe there will be greater opportunities for them to make in road to government projects.

Source : http://www.rightnow.com/crm-news-7217.php

With RightNow, ATSC’s Citizen Satisfaction Jumped to 75 Percent and Response Times Dropped to Less Than One Day
Bozeman, Mont., Thursday, March 26, 2009
Using RightNow® Technologies (NASDAQ: RNOW) customer relationship management (CRM) solutions, U.S. Army Training Support Center (ATSC) provides timely and consistent Army training support to soldiers and civilians anytime, anywhere, via phone, web, and email.
With RightNow, ATSC is able to use subject matter experts, across an integrated network, to provide accurate information to both soldiers and civilians. For example, using RightNow:
• more than 300 agents and subject matter experts in 33 Army centers and schools support military and civilian training programs with information around self-development, institutional and operational training and training support.
• ATSC delivers technical service and support to 350,000 students a year that are enrolled in distance learning courses at home stations or deployed throughout the world.
Service on the Front Lines, Anytime, Anywhere
Using RightNow ATSC agents can answer questions with virtually one mouse click.
• ATSC’s emails, web questions and phone calls are all managed in the same queue, and automatically routed to the appropriate agent.
• E-mail inquiries are also automatically converted into an incident that can be efficiently tracked.
• Agents have access to the RightNow self-learning, centralized knowledge foundation, which is automatically updated with the latest training materials.
The Power of Listening
ATSC is also using RightNow to monitor the quality of citizen support and satisfaction.
o ATSC sends monthly citizen surveys and uses the feedback captured to make ongoing adjustments to processes and support offerings.
o In the first year alone, ATSC saw a 30 percent reply rate from the monthly surveys and citizen satisfaction rose to 75 percent.
o RightNow helps ATSC track requests for Army training and education to continuously improve available information and reduce response times.
Comments
“RightNow has proven to be a valuable asset in helping ATSC agents support our soldiers and civilians wherever and whenever. We’ve strengthened the foundation for our knowledge management, so that regardless of the nature of the question, we can provide accurate, up-to-date information with extreme efficiency.”
Greg Bailey, Chief, Customer Assistance Division, ATSC