Other news include announcement of new COO, Wayne Huyard.

The former COO, Susan Carstensen will head the Global Services Unit.

To me, the above is a sign that RightNow is revenue base is growing and they needed more management to help grow the company.

After trading hours price has seen it shot up to 15.60

While after trading hours prices does not equate to the opening price for today, there is a chance that RNOW will break the resistance of $15.11 on based on the Ichimoku Chart.

I expect RNOW to be trading between $15.11 and $15.77 for the short term. (Keep my fingers crossed)

Being featured on Gartner’s reports does not necessary mean there will be more deals.

However, from experience, I do know that there are CXOs who will use the report to filter competitive products. So, if your company compete in the same segment and is not featured here, then there is a need to supplement your sales team with other materials.

So, just by being on the report itself is a small plus as the report is used to help influence decision maker.

Sidenote:

There is another saying. How much does one needs to pay in order to be featured in Gartner’s reports.

Note:

Vested in RNOW.

We can see 3 bullish indicators align:

1. Chikou Span cuts through price level with no resistance ahead
2. Tenkan sen cuts Kijun sen above the kumo cloud ( a strong bullish signal; and this comes after a small retrace)
3. Leading kumo is twisting and suggesting an upward trend after a short period  of price consolidation.

Vested.

For the past few weeks, I have seen RightNow share price dip a bit and hit sits on the kumo for support.

With the HiveLive acquisition, it took me a while before I figured out what’s in it for RightNow.

And it become more apparent when I read up about HiveLive’s platform in greater details.

In essence, HiveLive’s product allow customers to create their own social networking sites but with a twist. But, what’s so great about social networking sites?

And that is when I think it makes sense. HiveLive’s targeted customers are companies. In my opinion, they are targeting Marketing departments that wants to use social networking sites to conduct market survey, gather feedback etc.

Right there, at the heart of all these is ‘customer focused’ activities.

And what does it means to RightNow?

With HiveLive’s platform and sales force, RightNow has

• increased their product and service offerings
• they can now use HiveLive’s customer base and up-sell or cross-sell their CRM services and vice-versa

I am sure somewhere within RightNow’s sales pipleline or existing customer projects, there are requirements that needs such a platform (social networking or portal of some sorts).

At this moment, immediate concern is the added operating expenses.

But, if the enlarged sales force and increased product offering can help generate more revenue and increased profits, then it will not be a major concern.

I will be interested to find out more. Perhaps, someone from RightNow can provide more details here.