This is considered a small win for RightNow. RightNow has just been featured as a leader in Gartner’s report. A ‘leader’ is defined as having both the vision and the ability to execute. And I see this a small plus.
Being featured on Gartner’s reports does not necessary mean there will be more deals.
However, from experience, I do know that there are CXOs who will use the report to filter competitive products. So, if your company compete in the same segment and is not featured here, then there is a need to supplement your sales team with other materials.
So, just by being on the report itself is a small plus as the report is used to help influence decision maker.
There is another saying. How much does one needs to pay in order to be featured in Gartner’s reports.
Vested in RNOW.