I believe this is the first win within the insurance industry. http://www.zdnet.com.au/news/software/soa/IAG-picks-RightNow-for-The-Buzz/0,130061733,339298106,00.htm It will be a good case study for RightNow and they will be building on this win to get more traction within the insurance industry. On top of that, I just saw another announcement that they have today. RightNow August ’09 Boasts New… Continue reading RightNow Technologies (RNOW) : IAG Picks RightNow